Terms and Conditions for Cleaners Barnet

These Terms and Conditions set out the basis on which cleaning services are provided by Cleaners Barnet and apply to all bookings, whether arranged once, on a recurring basis, or as part of a special service request. By confirming a booking, the customer agrees to these terms in full. For the purposes of this document, references to “we”, “us”, and “our” refer to the cleaning service provider, and “you” or “the customer” refers to the person or business purchasing the service.

These terms are intended to be fair, transparent, and consistent with applicable UK consumer and contract law. They describe how a booking is made, how payments are handled, when cancellations may apply, the limits of liability, and the rules that govern waste disposal and other service-related obligations. If any provision is found to be unlawful or unenforceable, the remainder of the terms shall continue to apply to the fullest extent permitted by law.

By requesting domestic or commercial cleaning services from cleaners Barnet, the customer confirms that they are authorised to allow access to the premises and to approve the work required. The customer is also responsible for ensuring that the property is reasonably safe for the delivery of the service, including the provision of water, electricity, and suitable access where required for the agreed cleaning tasks.

Booking Process

All bookings begin with a request for service, which may include details such as the type of cleaning needed, the approximate size or condition of the property, preferred dates and times, and any special instructions. A booking is only confirmed once we have accepted the request and, where relevant, received the required deposit or prepayment. Until confirmation is issued, any quoted date or time should be treated as provisional.

We may request additional information before accepting a booking, especially where the customer has requested end of tenancy cleaning, deep cleaning, post-renovation cleaning, or other specialist work. In some cases, we may carry out a pre-service assessment, either through photographs, a call, or a site visit, to ensure the requested service is suitable and that the quote accurately reflects the scope of work. If the actual condition of the property differs significantly from the information provided, we reserve the right to revise the quotation, adjust the service specification, or decline the booking where necessary.

Once a booking has been confirmed, the customer is expected to ensure that the service can proceed at the arranged time. This includes providing access to the property, removing obstacles where practical, and securing any pets, valuables, or fragile items that may be affected by the work. If access is delayed or prevented, additional waiting time or a return visit may be chargeable. Any estimate of completion time is given in good faith but may vary depending on the level of dirt, the condition of the premises, and whether the customer has requested any extra tasks during the visit.

Payments and Charges

Our prices are normally based on the type of cleaning, the size of the property, the expected duration of the job, and any specialist requirements. Unless stated otherwise, quotations are valid for a limited period and may be revised if the scope of work changes. All prices are stated in pounds sterling and may be subject to VAT where applicable. If a quotation is provided after an assessment, the customer should ensure that all relevant information has been disclosed before accepting it.

Payment terms may vary depending on the nature of the service. For one-off appointments, payment is usually due on completion of the work unless a different arrangement has been agreed in advance. For repeat services, advance payment, invoicing, or card pre-authorisation may be required. Where a deposit is requested, it secures the appointment and may be deducted from the final balance. The remaining amount must be paid on the agreed due date. Failure to pay on time may result in suspension of future services and recovery action for outstanding sums.

Additional charges may apply where the customer requests work outside the original scope, such as extra rooms, heavy limescale removal, extensive oven cleaning, carpet stain treatment, or disposal of unexpected waste. If additional charges arise during the job, we will normally inform the customer as soon as reasonably possible. The customer remains responsible for payment of any agreed extras, even if the final invoice differs from the initial estimate due to changes in the property condition or service requirements.

We may accept payment by bank transfer, card, cash, or another method agreed at booking. Any fees charged by the customer’s bank or payment provider remain the customer’s responsibility. Receipts or invoices may be issued electronically. If a payment is reversed, disputed without reasonable cause, or returned unpaid, we reserve the right to charge any bank fees or administration costs incurred as a result.

Cancellations, Rescheduling, and Missed Appointments

The customer may cancel or reschedule a booking by giving reasonable notice. For standard appointments, at least 24 hours’ notice is preferred and may be required to avoid a charge. For larger, specialist, or fixed-slot jobs, longer notice may be necessary. If a cancellation is made too late, or if the team arrives and cannot gain access, a cancellation fee may apply to cover time reserved, travel, administration, and staffing costs.

If we need to cancel or change an appointment, we will aim to provide notice as early as reasonably possible and offer an alternative date or time where available. We are not liable for delays or failure to attend where the cause is outside our reasonable control, including severe weather, transport disruption, illness, emergencies, or failure of utilities affecting the service. In such cases, we will work with the customer to rearrange the appointment at the earliest practical opportunity.

Where a customer repeatedly cancels, postpones, or fails to provide access, we may require full or partial payment in advance for future appointments. We also reserve the right to refuse further bookings if repeated operational disruption occurs. Any deposit paid for a cancelled service may be non-refundable, depending on the notice given and any costs already incurred. This does not affect any statutory rights the customer may have under applicable consumer law.

Liability and Service Standards

We will provide services with reasonable care and skill. If the customer believes that a service has not been completed properly, they should notify us within a reasonable time so the matter can be reviewed. Where appropriate, we may offer to re-clean the affected area or carry out a remedial visit. Such action will be offered at our discretion and without prejudice to any rights the customer may have under law. A complaint must be specific and relate to the work actually carried out, rather than to conditions that were not included in the service agreement.

We are not responsible for pre-existing damage, wear and tear, hidden defects, fragile fixtures, or items that deteriorate because of age or poor condition. Customers should tell us in advance about surfaces requiring special treatment, such as untreated wood, delicate stone, antique fittings, specialist fabrics, or areas with a known risk of damage. Where a customer fails to disclose relevant information, we shall not be liable for damage arising from that omission unless required by law.

Our liability for loss or damage caused by our negligence is limited to the direct loss suffered and, except where prohibited by law, shall not include indirect or consequential losses such as loss of profit, business interruption, or loss of opportunity. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Customers are encouraged to remove or secure high-value or sentimental items before the service begins.

Any claim for damage must be reported as soon as reasonably possible and, where practical, before the affected item is moved, repaired, or disposed of. The customer should preserve evidence of the issue, including photographs where appropriate, to allow an assessment to be made. We may require reasonable access to inspect the site or item before accepting responsibility. If compensation is due, our maximum liability will not exceed the price paid for the specific service to which the claim relates, except where the law requires a different outcome.

Waste Regulations and Site Responsibility

All waste handling must comply with applicable UK waste regulations and environmental duties. Our standard cleaning service may include the collection of ordinary cleaning waste such as dust, disposable cloths, packaging, or other minor refuse generated during the work. However, we are not a waste disposal contractor unless this has been specifically agreed in writing. The customer remains responsible for arranging lawful disposal of larger household waste, bulky items, building debris, hazardous materials, or any items excluded from the agreed service.

We will not remove or dispose of controlled waste, clinical waste, asbestos, chemicals, sharps, oils, or any substances that require specialist handling unless we have expressly agreed to do so and are legally permitted to do so. If such materials are discovered at the property, we may suspend the job or limit the work to safe areas only. The customer must disclose any known hazardous materials before the appointment and must provide suitable storage or disposal arrangements where necessary.

The customer is responsible for ensuring that all waste transfer, removal, or disposal associated with their premises is lawful and compliant with environmental rules. If the customer asks us to bag or move waste as part of the service, this does not mean that we accept responsibility for final disposal unless explicitly stated. Where waste is removed by arrangement, any applicable transfer notes, permits, or contractor obligations must be satisfied by the party arranging the disposal. We may refuse to handle any item that could expose staff, the premises, or the environment to risk.

Customers must also ensure that the property is maintained in a condition suitable for safe work. This includes providing clear walkways, safe access to water and power, and warning us of any damaged flooring, exposed wiring, unstable fixtures, or other hazards. If our staff consider a task unsafe, they may stop work immediately and report the issue. In such circumstances, any unused time will not necessarily be refunded if the safety concern arose from conditions at the premises or from information withheld by the customer.

General Conditions and Governing Law

These terms may be updated from time to time to reflect changes in service practice, business operations, or applicable law. The version in force at the time of booking will normally apply to that booking, unless a change in law requires immediate amendment. If any part of these terms is found to be invalid, unlawful, or unenforceable, that part shall be severed and the remaining terms shall remain effective. No failure or delay by us in enforcing any right shall be treated as a waiver of that right.

The contract between the customer and Cleaners Barnet is governed by the laws of England and Wales. Any dispute arising out of or in connection with the services or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protections require otherwise. Nothing in these terms is intended to reduce any legal rights that cannot be excluded under UK law.

By booking our service, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.