These Terms and Conditions set out the basis on which Cleaners Barnet provides domestic and commercial cleaning services within its service area. By making a booking, accessing our services, or allowing our cleaners to enter your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any person, company, or organisation that requests or receives cleaning services from Cleaners Barnet.
Company means Cleaners Barnet, the provider of cleaning services.
Services means any cleaning or related services provided by the Company, including but not limited to regular cleaning, one off cleans, end of tenancy cleaning, deep cleaning, carpet and upholstery cleaning, and related tasks.
Premises means the property or location at which the Services are to be carried out.
Cleaner means any individual or team member assigned by the Company to carry out the Services.
The Company provides professional cleaning services to residential and commercial Clients within its general operating area, including Barnet and surrounding districts. All Services will be carried out with reasonable skill and care and in accordance with industry standards for comparable cleaning services.
The exact scope of work will be agreed at the time of booking, based on the type of service requested, the size and condition of the Premises, and any specific requirements communicated by the Client and accepted by the Company. The Company reserves the right to decline or modify any requested service that it reasonably considers unsafe, unlawful, impractical, or beyond its normal competence.
Bookings may be made through the Company’s designated booking channels. When requesting a booking, the Client must provide accurate information about the Premises, including property type, approximate size, number of rooms, and any particular requirements or access restrictions.
A booking is considered provisional until confirmed by the Company. Confirmation may be provided verbally or in writing, and will include the agreed date, approximate time window, type of service, and applicable rates or estimated charges. The Company may, at its discretion, require a deposit to secure certain bookings, such as deep cleans, end of tenancy cleans, or large commercial jobs.
The Client is responsible for ensuring that someone with authority to grant access is present at the Premises at the agreed time, or that suitable arrangements for key collection or access codes have been made and communicated to the Company in advance.
The Client must provide safe and lawful access to the Premises at the agreed date and time. If the Cleaner is unable to gain access due to missing keys, locked doors, inaccurate access instructions, or the absence of the Client or an authorised representative, the Company may charge a call out fee or treat the booking as a late cancellation in accordance with these Terms and Conditions.
The Client is responsible for ensuring that the Premises are reasonably clear of clutter and hazards, and that any valuable, fragile, or particularly delicate items are stored safely or specifically highlighted to the Cleaner before work begins.
The Client agrees to:
Provide accurate information when making a booking.
Ensure that the Premises are safe and comply with all applicable health and safety and fire regulations.
Inform the Company of any special instructions relating to the Premises, surfaces, or items requiring particular care.
Provide access to electricity, running water, and lighting at the Premises during the Service, unless otherwise agreed.
Advise the Company in advance of any pets at the Premises and ensure they are safely supervised or contained during the Service.
Unless otherwise agreed at the time of booking, the Company will provide standard cleaning materials and equipment suitable for the Services requested. Where the Client supplies any cleaning products or equipment, the Client is responsible for ensuring they are safe, suitable for their intended use, and compliant with all relevant regulations. The Company accepts no liability for any damage or injury arising from the use of Client supplied products or equipment.
The Client must not request, and the Cleaner must not use, any cleaning agents or chemicals in a manner that is inconsistent with their manufacturer instructions or health and safety recommendations.
The Company’s rates are based on the type of service, duration, and complexity of the work. Prices may be quoted per hour, per job, or per property, and may vary according to the condition of the Premises, parking availability, and any additional services requested.
All charges will be communicated to the Client prior to confirming the booking, based on the information provided. If, upon arrival, the Premises are significantly different from the description given at the time of booking, the Company reserves the right to revise the quotation, adjust the duration, or decline to perform the Service.
Payment terms will be confirmed during the booking process. Unless otherwise agreed, payment is due on completion of the Service or in advance of the appointment. The Company may accept various payment methods, as advised from time to time. Where the Client arranges regular or contract cleaning, the Company may issue periodic invoices in accordance with the agreed schedule.
Failure to make payment by the due date may result in the suspension or termination of Services and may incur additional charges for late payment or debt recovery. The Company reserves the right to charge interest on overdue sums at the statutory rate from the date payment falls due until the date it is received in full.
The Client may cancel or reschedule a booking by providing reasonable notice to the Company. The minimum notice period will be confirmed at the time of booking and may vary depending on the type of Service. As a general guideline, at least 24 to 48 hours’ notice is usually required for standard domestic visits, and longer notice may be required for large or specialist jobs.
If the Client cancels or reschedules a booking without the required notice, the Company may apply a late cancellation fee, which may be up to the full value of the scheduled Service. If the Cleaner attends the Premises and is unable to carry out the work due to lack of access, health and safety concerns, or other circumstances within the Client’s control, this may also be treated as a late cancellation or no show and charged accordingly.
The Company will use reasonable efforts to accommodate any Client request to change the appointment time or date, but all changes are subject to availability and cannot be guaranteed.
If the Client wishes to alter the scope, duration, or nature of the Services after the booking has been confirmed, this must be agreed with the Company in advance. Additional work requested on the day may only be undertaken if time and resources permit and may incur additional charges at the prevailing rate.
The Company reserves the right to make reasonable adjustments to the method or sequence of work in order to provide the Services safely and effectively. If, during the Service, the Cleaner identifies any issues that prevent completion of the work as originally agreed, the Cleaner will inform the Client or the Company, and a revised plan may be agreed where practicable.
The Company aims to provide a high standard of cleaning and Client care. If the Client is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible, ideally within 24 hours of the visit, outlining the details of their concern.
Where a complaint is justified and relates directly to the quality of the cleaning, the Company may, at its discretion, arrange a re clean of the affected areas or offer an appropriate adjustment. The Client must allow the Company a reasonable opportunity to inspect and, where appropriate, remedy any issues. Refunds or compensation will not normally be considered where the Client has not allowed the Company an opportunity to rectify the matter.
The Company will take reasonable care when providing the Services, but it cannot accept responsibility for normal wear and tear, pre existing damage, inherent defects, or deterioration arising from age or improper installation. The Client is responsible for notifying the Company of any items that are particularly fragile, valuable, or of special sentimental importance.
The Company’s liability for loss or damage arising from the provision of the Services shall, to the fullest extent permitted by law, be limited to the direct cost of repair or replacement of the damaged item, taking into account its age, condition, and market value. The Company shall not be liable for any indirect or consequential losses, loss of profit, loss of opportunity, or loss of enjoyment.
Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot legally be excluded or limited.
The Company maintains appropriate insurance cover in respect of its business operations. Details of this cover may be made available upon reasonable request.
The Services do not include the lifting or moving of heavy furniture or appliances, work at significant heights, specialist cleaning such as mould remediation, pest control, or any activity that the Cleaner reasonably considers to be unsafe or beyond their training or equipment. The Company does not accept responsibility for any damage that occurs when the Client insists that furniture or items be moved against the Cleaner’s advice.
The Client acknowledges that certain types of stains, marks, or damage may be permanent and cannot be completely removed through cleaning. The Company does not guarantee the removal of all stains or marks on carpets, upholstery, or other surfaces.
The Company will handle and dispose of routine domestic cleaning waste in accordance with applicable waste management and environmental regulations. This may include bagging and placing general household waste in the Client’s designated bins or agreed collection point at the Premises.
The Services do not ordinarily include the removal of large volumes of waste, construction debris, hazardous materials, clinical waste, or items classified as controlled or regulated waste. If such materials are present at the Premises, the Company may refuse to handle them and may, if necessary, suspend the Service until the Client has arranged for their safe removal by an appropriate licensed carrier.
The Client is responsible for ensuring that any special waste, restricted substances, or items requiring specialist disposal are clearly identified and not passed to the Company or Cleaners as ordinary household rubbish. The Company reserves the right to charge for any costs, fines, or penalties arising from the Client’s failure to comply with waste and environmental regulations in relation to items the Client has asked the Company to remove.
The Company places high importance on the health and safety of its Cleaners, Clients, and the public. The Client agrees to co operate with any reasonable health and safety instructions or requirements notified by the Company or the Cleaner, including temporary restrictions on access to certain areas while cleaning products are in use or floors are wet.
The Company may suspend or terminate the Service immediately if it considers that continuing work would pose an unacceptable risk to health or safety, including situations involving aggressive behaviour, unsafe structures, or exposure to hazardous substances.
The Company will treat all personal information provided by the Client in confidence and will only use it for the purpose of administering bookings, providing Services, handling payments, and improving Client care, except where disclosure is required by law.
The Company will take reasonable steps to protect the security of personal data in its possession and will handle such data in accordance with applicable data protection legislation. The Client is responsible for ensuring that any personal or sensitive documents or items are stored securely and out of the Cleaner’s working areas, unless their handling forms part of the agreed Services.
All Cleaners engaged by the Company are either employees of the Company or self employed contractors working under agreement with the Company. The Client agrees not to enter into any direct arrangement or contract for cleaning services with any Cleaner introduced by the Company, during the period of the contract and for a defined period thereafter, without the Company’s prior written consent.
If the Client engages or employs a Cleaner directly in breach of this provision, the Company reserves the right to charge a reasonable introduction or recruitment fee to cover its costs and loss of business.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in legal requirements, industry practice, or its operating procedures. The current version will apply to all new bookings and to any ongoing Services following notification to the Client, where required. Continued use of the Services after any change takes effect will be deemed acceptance of the revised terms.
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in relation to these Terms and Conditions, their subject matter, or their formation.
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed to be severed from the remaining provisions, which shall continue in full force and effect.
These Terms and Conditions, together with any written confirmation of booking or service agreement issued by the Company, constitute the entire agreement between the Company and the Client in relation to the Services. They supersede any prior discussions, correspondence, or understandings, whether written or oral, relating to the subject matter.
By placing a booking or allowing the Services to be carried out at the Premises, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
Call our cleaners Barnet today and enjoy our high quality and cheap cleaning services provided by the most experienced team.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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